“Studi Pengaruh Kualitas Pelayanan Terhadap Kepuasan Nasabah Di Bank Umum”. An-Najah: Journal of Islamic Economics 2, no. 01 (April 26, 2026). Diakses November 7, 2026. https://jurnal.almaidah.or.id/index.php/JNIE/article/view/472.