Peran Kualitas Pelayanan dalam Meningkatkan Kepuasan Nasabah pada Bank Umum. An-Najah: Journal of Islamic Economics, [S. l.], v. 2, n. 01, 2026. Disponível em: https://jurnal.almaidah.or.id/index.php/JNIE/article/view/475. Acesso em: 2 jun. 2026.